Reviews are distribution\n\nIn local search, review velocity and rating average decide who appears in the map pack. Everything else is secondary.\n\n## Ask at the peak moment\n\nRequest feedback within two hours of service delivery. Response rates drop by half after 24 hours.\n\n## Route unhappy customers internally\n\nA private feedback form protects your public rating and gives you a repair opportunity.\n\n## Make writing effortless\n\nMost happy customers want to help but do not want to write. Offering a polished draft they can edit removes the friction.\n\n## Measure what matters\n\nTrack requests sent, response rate, average rating and the share of five-star reviews per location.